On rare occassions when using AliPay, the order can remain in the Waiting for payment status even though the money has been deducted from your bank account. If this is your case, please contact us. For faster communication make sure your message includes proof of payment and order number.
If you would like your invoice to be updated or changed, please contact our payment processor directly and include the invoice link or order number in your message.
If you would like to request a tax refund or VAT refund, please contact our payment processor directly and include your VAT ID. Note that VAT can be refunded withing 30 days of a charge when a valid VAT ID is provided and the order is paid with credit/debit card or PayPal.